FAQ


PAMPAS 

How do you care for pampas?
Avoid water + direct sunlight. Shake to fluff and remove dust. Pampas can be fluffed using a hair dryer on high heat. 

Does pampas shed?
Yes pampas does shed - spraying a light coat of hairspray will help to minimize this.

Is pampas grass living? How long does it last?
No pampas grass is fully dried and will last for years. 

DRIED/PRESERVED STEMS + ARRANGEMENTS 
Avoid direct sunlight, humidity and do not water. Fuss free florals that stay beautiful for years to come. 

 

OTHER 

Do you do custom or bespoke orders?
Yes of course we do. We’d love to help you bring your vision to life. Email us a brief description of what you’re looking for along with some inspo photos. 

Do you offer gift wrapping and packaging?
We can add a small card with a custom note to your order. Please include your note at checkout or send us an email within 48 hours. 

Do you offer bulk pricing or wholesale? 

We offer bulk pricing for orders over $500. Send us an email with some info about what you’re looking for to find out more. 

SHIPPING, LOCAL DELIVERY + CURB-SIDE PICKUP
Brittany’s offers Canada-wide shipping, local delivery and free curb-side pickup in Vancouver. Check out our Shipping Policy for more information. Free domestic shipping and free local delivery on orders over $250.

PRE-ORDERS
All pre-orders ship within 30 days. If any in-stock items are included in your order they will be packaged and shipped with your pre-ordered items when they arrive. If you would like in-stock items to ship right away, please reach out to us via email. Additional shipping charges will apply.

RETURNS/EXCHANGES 
Due to the nature of the product, we do not accept returns or exchanges. All sales are final. Click here for our Return Policy. 

CORPORATE/MEDIA ENQUIRIES
For all corporate, media and PR enquiries, please reach out to us at brittanysflorals@gmail.com.

If you have any additional questions please don’t hesitate to reach out via email - brittanysflorals@gmail.com.